When did it all go so wrong?

Team fortress 2

People let them get away with their bullshit all the time. So of course they saw that as being acceptable to continue doing so.
But this is what happens when retards keep "buying" inordinate amounts of digital products with artificial scarcities, which they don't even own at the end of the day.
Ask to be fucked and you will be fucked. Thoroughly.

Their last decent game was Portal 2. Over five years ago.
That's about when it went wrong.

either steam or TF2 hats or maybe both

The Portal games may have become famous, but they are completely lackluster.

It never did.

DOTA 2

Good games though.