polygon.com
>Valve didn’t always seem like the sort of corporation which thought of its customers as meaningless numbers in a colossal profit machine. How could it be, with its fierce and innovative vision for digital distribution, its stable of influential first-party titles and its approachable, meme-friendly CEO? "Look," we said to each other, "you can send Gabe Newell a funny email, and he may respond with a joke! What a good guy. Valve is good."
>Perhaps Good Guy Valve did exist, at one time. But beneath the glassy smile of Good Guy Valve today lurks an altogether more cold and corporate beast, a textbook rent-seeker that is profiting from both hostile practices and a bizarrely customer-supported near monopoly on PC game sales.
>There is almost a sense from the writing in 2011 that everyone should just roll over and accept Steam. Not wanting to give another company a big chunk of your revenue in order to use their store is characterized as wanting “more money and more power.”
>“Developers have sometimes complained about Valve’s hegemony in digital distribution and wished for seriously competitive alternatives,” Geek.com wrote. “It appears that EA is taking this possibility very seriously with Origin, but it won’t exactly be to gamers’ benefit if in three years’ time all gaming PCs are running stores from Valve, EA, Blizzard, and Ubisoft at all times just so that players can access their purchases.”
Honestly I can only paste so much, but the article itself is great, go read it.